Important Notice Regarding Text Messaging Data
Florida Aire (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
01Information We Collect
Personal information
- Name, email address, phone number, and service address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for all communication channels (SMS, email, phone)
Non-personal information
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer communication
- Records of inquiries and service requests
- Appointment details and preferences
- Equipment and service history, notes, and feedback
02How We Use Your Information
We use collected data for:
- Providing, scheduling, and improving our HVAC services
- Processing transactions and payments
- Communicating with you about your inquiries, quotes, and appointments
- Enhancing website functionality and user experience
- Ensuring security and fraud prevention
- Maintaining records of your communication preferences and consent
- Meeting our legal, warranty, and record-keeping obligations
03SMS Messaging & Compliance
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment confirmations and reminders, technician updates, quote follow-ups, and customer support. Our full program terms are on our Terms & Conditions page.
Opt-in & consent
- You will only receive messages if you have explicitly opted in
- Consent is never a condition of purchasing any product or service
- We maintain timestamped records of all opt-in actions
- We retain SMS opt-in and consent records for at least four years after consent is given or withdrawn, to meet our record-keeping obligations
- We comply with the Telephone Consumer Protection Act (TCPA), the Florida Telephone Solicitation Act, CTIA guidelines, and all other applicable laws
Opt-out instructions
- You can cancel SMS notifications at any time by replying STOP, or rejoin by replying START
- You may also revoke consent by any other reasonable means — including replying in your own words, calling 239-223-5506, or emailing hunter@florida-aire.com
- You will receive a single final confirmation message containing no promotional content, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately, and in no case later than 10 business days
Message frequency & content
- Message frequency varies based on your interactions with our business — typically 2–5 messages per service visit
- Messages will be directly related to the services you have requested
- We do not send promotional content without specific, separate consent
Help & support
- Reply HELP for assistance, or contact us at hunter@florida-aire.com or 239-223-5506
- Customer support is available during regular business hours, and 24/7 for HVAC emergencies
Carrier information
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
- Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers
SMS data protection statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
04Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service providers
- Third-party vendors who assist in our operations (for example, payment processing and appointment scheduling)
- SMS aggregators and providers, solely for the purpose of delivering messages you have consented to receive
- All service providers are contractually obligated to maintain confidentiality and security
Legal compliance
- If required by law, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
Business transfers
- In case of a merger, acquisition, or sale of assets
- In such cases, your data remains protected under the terms of this policy
All of the above categories exclude text messaging originator opt-in data and consent; that information will not be shared with any third parties, other than the aggregators and providers that deliver the text messages you asked to receive.
05Data Security
We implement and maintain reasonable security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection
- Breach notification protocols in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
06Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze site traffic and user behavior
- Remember your preferences
- Improve website functionality and user experience
- Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
07Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails by clicking “unsubscribe” in our emails
- Opt out of SMS messages by replying STOP
- Request information on how we process your data
- Withdraw consent at any time for future communications
- File a complaint with the Federal Trade Commission or the Florida Attorney General’s office if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 10.
08Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Florida Aire.
09Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date shown at the top of this page. For significant changes, we will notify you by email or through a notice on our website.
10Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us using the details below. By using our website and services, you consent to this Privacy Policy.
Contact us
Questions about this document, your data, or your messaging preferences? Reach us any of these ways: